A Business Process Outsourcer with clients in the financial services and health-care industry had specific compliance concerns regarding employee access and guests visiting their customer contact center. To gain access to the center, visitors registered their name, date and time of visit on a paper log with Security. In addition, visitors presented government issued identification which Security photocopied and attached to another release form requiring visitor signature. Security issued a temporary visitor access badge and made phone calls to have visitor escorted to their meeting place within the call center.
The process was time-consuming, costly and inefficient. Records of visitors were difficult to locate. During peak hiring times, job candidates would often wait 30 minutes to simply complete required paperwork for access to recruiters.
The clutter from paper and backlog at company entrance did not leave the first-impression desired with clients, prospects and job candidates.
Gate Sentry proved to be the perfect solution. The visitor management system was deployed in two weeks. The reception/security desk is now paper-free. Every visitor ID is captured within the system showing day and time of arrival and departure for instant reporting. Compliance Officer is thrilled with data capture and disclosure information being available on-line for spot audits. Job candidates and clients are given a glimpse of the high-tech culture that exists beyond Security immediately and wait times have literally disappeared.